Returns and Remakes
Prints are made to order for the selected file, size, and finish, so preference-based returns are generally not accepted. Damage, defects, and incorrect orders are handled under the returns and remakes policy.
Quality and shipping damage
If an order arrives damaged, defective, or materially different from what was ordered, the lab may remake it, replace parts, or offer a refund or credit as appropriate. Keep the packaging and photograph the box, label, and product if it was damaged in transit.
Reporting an issue
Notify the lab within 7 days of delivery about damage, defects, or order problems. Source-file issues, expected monitor-to-print differences, and incorrect submitted selections may not qualify for a free remake.